Privacy policy

CUSTOMER PRIVACY
Privacy policy
This policy explains how MSS Gold collects, uses, shares, and protects personal information across our website, web application, and mobile applications.
Effective 20 July 2026
DATA CONTROLLER
MSS Jewelry W.L.L
Commercial registration
130443-1
Legal form
With Limited Liability Company
Registered address
Building 206, Road 362, Block 304, Manama Center, Kingdom of Bahrain
01
Who we are
MSS Gold is operated by MSS Jewelry W.L.L, commercially registered in the Kingdom of Bahrain under CR 130443-1. Our registered activities include online retail and the sale and trade of jewellery, gold, and precious jewellery.
02
Information we collect
The information we collect depends on how you use the service and may include:
Account and contact details, including your name, email address, mobile number, date of birth, and residential address.
Identity and compliance information. Our verification provider may collect identity documents, facial images, liveness or biometric verification data, and screening results on our behalf.
Financial and transaction records, including wallet balances, funding and withdrawal requests, gold purchases and sales, holdings, redemptions, delivery details, receipts, invoices, and account statements.
Technical and security information, including device, browser, IP address, authentication events, fraud signals, diagnostic logs, and cookie or local-storage identifiers.
Communications, support requests, notification preferences, price alerts, and other information you choose to provide.
03
How we use information
We use personal information to:
Create and secure your account and authenticate your access.
Provide gold purchasing, selling, saving, redemption, funding, withdrawal, delivery, invoicing, and account-record services.
Verify identity, perform KYC and AML checks, prevent fraud, and meet legal or regulatory obligations.
Process customer requests, provide support, deliver service messages, and send alerts you request.
Maintain accurate financial records, reconcile transactions, protect the service, investigate misuse, and improve reliability.
We process information where it is necessary to provide the service, comply with legal obligations, protect our legitimate interests and those of our customers, or where you have provided consent.
04
How information is shared
We do not sell personal information. We disclose it only where necessary to operate the service, complete your requests, protect the platform, or comply with law. Recipients may include:
Identity, authentication, cloud infrastructure, database, security, email, SMS, and customer-support providers that process data for us under contractual restrictions.
Identity-verification and compliance providers, including Sumsub, where needed to complete KYC, liveness, document, or screening checks.
Banks, payment or delivery partners where necessary to complete a request you make.
Professional advisers, auditors, insurers, regulators, courts, law-enforcement bodies, or other authorities where required or permitted by law.
05
International processing
Some service providers may process information outside Bahrain. When this occurs, we use appropriate contractual, organizational, and technical safeguards and require providers to protect information in accordance with applicable requirements.
06
Retention
We retain information only for as long as needed for the purposes in this policy, including providing the service, resolving disputes, maintaining audit and transaction records, preventing fraud, and meeting financial, anti-money-laundering, tax, or other legal obligations. Some records cannot be deleted immediately where the law requires us to keep them.
07
Security
We apply access controls, authentication safeguards, encryption in transit, audit logging, data minimization, and operational controls designed to protect personal information. No online service can guarantee absolute security, so you should also protect your login methods and notify us promptly about suspected unauthorized access.
08
Your privacy rights
Subject to applicable law, you may ask to access, correct, update, or delete personal information, restrict or object to certain processing, or withdraw consent where processing relies on consent. We may need to verify your identity before responding, and legal retention duties may limit some requests.
You can initiate account closure in the app from Settings → Account management → Close account. MSS reviews any remaining gold, Cash Balance, or open requests before completing closure and explains any records that must be retained.
09
Cookies and local storage
The web application uses cookies or similar browser storage where necessary for authentication, security, session continuity, user preferences, and reliable operation. We do not use this policy to authorize unrelated third-party advertising tracking.
10
Children
MSS Gold is intended for customers aged 18 or over. We do not knowingly offer accounts to children. Contact us if you believe a child has provided personal information to the service.
11
Contact and policy updates
Contact us with privacy questions or requests using the details below. We may update this policy when our services or legal obligations change. The effective date above identifies the current version.
info@mssgold.com
+973 1721 5101
MSS Jewelry W.L.L
CR 130443-1 · Building 206, Road 362, Block 304, Manama Center, Kingdom of Bahrain